5 Star Holiday Park rating for Papamoa resort 
Papamoa Beach TOP 10 Holiday Resort has achieved the Qualmark New Zealand 5 Star Holiday Park rating, acknowledging its status as one of the country's leading providers of beachfront holiday accommodation.
The Qualmark rating is viewed by the resort's owners as confirmation their facilities and services are first class.
“We have always strived to achieve the highest of standards and provide our guests with the best holiday experience possible,” says Papamoa Beach TOP 10 proprietor, Bruce Crosby.
“After sitting at the top end of a 4½ star Holiday Park rating for the past two years, it's satisfying to know the resort now has a 5 Star rating.”
Bruce says the resort's management and staff have always strived to exceed guests' expectations and provide 5 star service and accommodation.
As New Zealand tourism's official star rating system, Qualmark is a solid indicator of quality assurance. Qualmark New Zealand is a Government and private sector partnership between Tourism New Zealand and New Zealand Automobile Association. It licenses tourism businesses to help international and domestic travellers select places to stay, things to do and ways to get around.
Stars are obtained by having an annual assessment by a Qualmark assessor who looks at all aspects of a business and grades them accordingly. There are more than 400 quality checks covering everything from facilities, cleanliness and safety to customer service, business operations, systems and procedures.
In Papamoa Beach TOP 10's case, the most recent assessment took 5-6hrs while the assessor was taken through every aspect of the enterprise.
As part of the 5 star Holiday Park rating, the resort received the Qualmark Green status in recognition of its initiatives in energy, waste, water, conservation and community – all hallmarks of responsible tourism. Along with other top performing Qualmark Green businesses, the resort can now display Enviro logos on its websites and in brochures and other promotional material.
Papamoa Beach TOP 10 Administration Manager, Rebecca Crosby, says the resort's management is mindful of the fact that a 5 star rating comes with high expectations of customers.
“We are continually investing in the resort and have a very clear plan for the years ahead,” says Rebecca. “These plans include a swimming pool, further landscaping and a continuing ambitious building and refurbishment programme.”
Papamoa Beach TOP 10 has been owned and operated by Bruce and Donna Crosby for more than 20 years. In that time, they have developed a loyal clientèle with many families returning to the resort for holidays year after year.
Located close to Papamoa Shopping Plaza and Fashion Island, the resort's impressive facilities include a covered barbecue area and private spa pool; petanque and mini tennis court, wireless Internet and car wash as well as immaculately presented amenity blocks.