Office hours: 08.30am – 08.00 pm. For emergencies, we have a night bell outside the reception doors.
We accept: Eftpos, Visa, MasterCard.
Check In: Check in is 2.00pm for accommodation and 12.00pm for sites. Payment of all accounts is due on arrival. All guests & visitors must check in on arrival.
Departure/Checkout: Checkout is 10.00am; please drop unit keys at reception on departure.
Sites: Our sites will comfortably fit one average size caravan, awning + one car or one large tent, trailer + one car per site.
Caravans/Campervans: Must have a current Electrical Warrant of Fitness. Power leads must be a minimum of 10m in length. Must provide own waste container. Must empty chemical toilets in dump stations provided.
Family Ensuite Bathrooms: $20.00 bond taken for key and given back
Tents: Plugging in to power must have a 10m lead with RCD (residual current device). Management reserves the right to unplug any connection that does not comply with regulations. Tents can only be erected on a site and cannot be erected outside accommodation units.
Accommodation Units: Only occupants of the units are permitted to use the unit facilities. All of our accommodation is Non-Smoking. Barbecues are not permitted on the deck. Open fires and candles are also not permitted. Please report any breakages or damages to reception. Management will charge additional costs for damages and/or additional cleaning required to Resort property.
Parking: Each site/unit is allocated one car park. To avoid disappointment, please check with us if you wish to bring extra vehicles, trailers or boats – charges will apply in peak season. All vehicles are to be parked on own site or in own car park.
Speed In Resort: Walking pace only for cars and bikes. Our roads are a “Shared Zone” for all pedestrians, bikes and vehicles. Watch for children!
Day Visitors: Must report to reception on arrival. Day visitors are the ultimate responsibility of the registered guest and must leave quietly before 10.00pm. Vehicles are to be parked outside the Resort entrance. Charges: $2.00 per adult, $1.00 per child, $5.00 per family. Please be aware that Resort facilities are for our paying guests and in fairness to all guests we reserve the right to limit visitor numbers.
Overnight Visitors: Must check-in at Reception on arrival and will be charged at the applicable nightly tariff. Overnight Visitors will be given a gate access code for the duration of their stay and vehicle access will be limited to available space for your site/unit. Visitors are the ultimate responsibility of the registered guest.
Pets: Sorry, no pets are permitted in the Resort.
Jumping Pillow / Adventure Playground: Closed at dusk. Young children must be supervised. Playground rules must be adhered to at all times. In fairness to guests occupying the playground area, no congregating is allowed in the playground area after dusk.
Fun And Games: PBHR encourage guests to play games in and around the Resort, however please do not be offended if asked to cease an activity which could jeopardise the safety of people and/or property. eg. cricket balls, water fights etc.
Damages: Please report any breakages or damages in Resort grounds. Anyone found liable for damage within the Resort grounds will be charged.
Fires/Fireworks: Open fires are not permitted by law in the Resort. Fireworks are not permitted within the Resort.
Theft: As a reminder, please ensure that you keep all valuables secure. Put away recreation equipment, lock your doors and ensure all vehicles are secure.
Security Gates: The Resort security gates are operational 24 hours with the personal PIN or fob that guests are issued upon arrival. Vehicle access to the Resort is limited to registered guests only. Visitor’s vehicles must be parked outside the Resort entrance. Tailgating will incur a $30 exit fee.
Smoking: We have a No Smoking policy in all our accommodation units and communal buildings. Additional charges will be made if you fail to observe this rule.
Behaviour And Conduct:
- Reasonable behaviour and dress at all times.
- No loud swearing or bad language
- Excessive drinking and parties are forbidden
- Alcohol: permitted on guest’s unit/site only and will not be tolerated around the grounds or in communal buildings.
- Quiet: Complete quietness between the hours 10.00pm and 7.00am. The Management reserve the right to cancel tenancy at any time if any person or group, who in the opinion of management behave in an objectionable manner or contravene the Resort rules and there will be no refund of fees paid.
Children At Night Time: Parental control is expected. Due to the increasing problem of children roaming the Resort grounds at night and disturbing other guests, Management has imposed an 11pm curfew. This means that children will be told to return to their site/unit if found roaming or congregating in the Resort grounds after this time. If they refuse, Management (or their agent) reserve the right to physically escort them to their site/unit. If children do not tell staff/security who they are, they will be physically escorted from the property and will be refused re-entry into the Resort. We have a zero tolerance policy, and should anyone contravene the Resort Rules, the family’s holiday will be terminated immediately the following morning, with no refund of fees paid.
Messages And Mail: Messages will be taken and names placed on notice board outside reception.
Telephone: Card phone located opposite reception. Phone cards available for purchase from reception.
Internet Kiosk: Located in the Spa building. Internet cards can be purchased from reception $2.00 for 20mins or $5.00 for 50mins.
Spa Pool: Open daily 4.00pm to 8.00pm. Reservations necessary $3.50 per adult and $2.00 per child.
Ice: Available for purchase at reception during December/January.
Fridge / Freezer Room: Located in Spa building opposite Reception.
Library / TV Room: The library and TV room is situated in the Spa building. The library works on a borrow or exchange policy.
Laundries: Situated in 3 ablution blocks. Coin operated washing machine and dryers $1 and $2 coins. Irons and ironing boards. Washing powder available at reception $1.
Oven / Microwave: Located in all kitchens.
Bikes / Scooters: To be ridden at walking pace only.
Water: No water fights in any form (ie. Bombs, pistols etc)
Chemical Toilet: Please use dump station for the emptying of waste, do not empty chemical waste down the toilets.
Lost Property: Any lost property handed into reception is kept for a maximum of 3 months, after which it is donated to charity. It is the guest’s responsibility to claim any lost property.
Recycling: Please use the appropriate bins for bottles, cans and paper provided at each rubbish station. Please help us achieve our 50% recycling goal. We also have a worm farm and have committed to being an Environmentally Sustainable tourism Project.